Refund policy

Returns (Please note that original shipping fees are not refundable)
RETURN ITEM WITHIN 14 DAYS. - NO FREE RETURNS - CUSTOM DUTIES AND TAX CHARGES ARE FOR THE CUSTOMER
Without prejudice to any applicable warranties provided under the law on the purchased product, Atarah Chai will be pleased to accept the exchange of products within 14 days from the date of delivery in return for a refund. Products that are in sale or personalized can not be returned. Merchandise must be in original condition, unaltered, in its original packaging with added accessories. Please note: Atarah Chai boxes should not be used as the actual shipping box. Please make sure to put a shipping poly bag around it or a carton box. Atarah Chai is not responsible for international shipments lost in transit.
 
For all international returns, please ensure that you pay for all customs duties and taxes. Any returned items (at your own cost) with outstanding duties/tax charges may be held at customs. We will not cover these charges and you will need to contact your courier to resolve this. If the product is returned damaged, the return will be rejected and sent back to the customer at your own cost.
 
Please allow up to 7 business days for your refund to be processed. You will be notified via email once your return has been processed. Orders placed during online sales/promotions are final. No refunds or exchanges are allowed. If product is returned despite this policy, items will be sent back to you. We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, scratch, the smell of fragrances and smoke.